Download Are Your Customers Being Served? (Easy Step by Step Guides) by Pauline Rowson PDF

By Pauline Rowson

ISBN-10: 0954804554

ISBN-13: 9780954804558

Many organizations chase the Holy Grail of acquiring new consumers, spending time, cash and effort on profitable them purely to supply them with a services or products that fairly frankly is inferior. What a waste! If we don't take care of our consumers then another individual will. additionally, these upset shoppers will inform others approximately their event, and as soon as an employer earnings a unfavorable popularity this can be very tricky to alter it. Having a superb popularity for nice carrier and items is one very profitable approach of creating a aggressive virtue. This booklet appears at: how one can win extra company through maintaining consumers and gaining ideas from them; the way to fulfill your clients' wishes; the way to strengthen an efficient customer support coverage; the best way to use confident behaviour and angle to win extra enterprise; tips on how to construct a greater rapport together with your clients; and the way to address anger, court cases and tough shoppers and switch them into happy shoppers.

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Is this clearly displayed? Building inside Is the reception area clean, fresh and tidy? Are the public areas clean, and tidy? Is the paintwork good? Is the furniture comfortable? Are there paintings on the walls? Is the company sign clearly displayed? Are there magazines or company brochures available for your customers to read? Have you used the space to promote your products/services? Are the interview or meeting rooms clean, tidy and comfortable? What kind of image do you want to give out in your conference or boardroom?

Pmd 53 29/08/2006, 14:14 A RE YOUR CUSTOMERS BEING SERVED ? involve everyone so setting up a small committee may be the answer. This committee can include a representative from each department who will take responsibility for obtaining feedback from team members, and reporting back any developments and outcomes to them. Once the policy is made and implemented ensure that all new staff are inducted in this. Some organizations see no need to have a dress code. This is often dependent on the type of business and the customers that the business serves.

Set standards In order to provide excellent customer service your staff need to know what is expected of them. A written standard or code of practice can be very helpful. This can include standards for: behaviour dress/appearance delivery of your service quality of your product Setting dress and behaviour codes can be highly contentious areas. In order to avoid dissent you need to involve your staff in drawing up these standards. This gives them ownership, which means they will be happier in complying with the rules once set.

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